Refund Policy
Effective Date: July 16, 2025
1. General Policy
At HighProxies.com, we are committed to providing high-quality proxies and VPN services. Due to the nature of our services, refunds are limited to specific cases as outlined below.
2. Proxy Refund Policy
We offer a 3-day refund guarantee for first-time proxy purchases, only if:
You experience a technical issue that our support team cannot resolve, and
You have not used the proxies for creating social media accounts (e.g., Facebook, Instagram, TikTok).
Refunds are not available for:
Renewals or repeat purchases
Orders where proxies were used on social media platforms
Order mistakes or change of mind
IP whitelisting or connection errors caused by misconfiguration
3. VPN Refund Policy
All VPN purchases are non-refundable, except where required by law.
4. Cryptocurrency Refund Policy
Payments made via cryptocurrency are non-refundable under all circumstances due to the irreversible nature of blockchain transactions.
5. Auto-Renewals
All services are set to renew automatically. You are responsible for managing your subscription via the client area.
Refunds will not be issued for failure to cancel a subscription on time.
6. Abuse or Terms Violation
If your account is suspended or terminated for violating our Terms of Service, no refunds will be issued.
7. How to Request a Refund
All refund requests must be submitted by opening a support ticket at:
👉 https://highproxies.com/billing/login
Your ticket must include:
Order Number
Client ID
Detailed explanation of the issue
📌 Refund requests sent via email or social media will be ignored.
Our team will attempt to resolve any issues before approving a refund. Refund approvals are at the sole discretion of HighProxies.com.
8. Refund Processing
Approved refunds will be processed within 7 business days to the original payment method, excluding cryptocurrency payments which are non-refundable.
9. Chargebacks
Chargebacks or payment disputes will result in immediate account termination without refund and permanent blacklisting from future services.
Questions about this Refund Policy?
Please open a ticket at https://highproxies.com/billing/login.