Contact HighProxies
HighProxies Support
Contact HighProxies
Need help with proxies, VPNs, dedicated IPs, billing or a custom business setup? Contact the right HighProxies department and get clear support from people who understand proxy infrastructure.
Choose the Right Department
For the fastest response, select the department that matches your request. Existing customers should open a support ticket from the client area whenever possible, because it helps us verify the account and check the related service faster.
Existing Client Support
Use this option if you already have an active HighProxies account and need help with proxy authentication, IP access, browser setup, VPN connection issues, billing questions or service troubleshooting.
Sales and Business Inquiries
Use this option if you need help choosing a proxy package, buying SEO proxies, ordering private proxies, requesting bulk plans, discussing dedicated IP solutions or checking which product fits your workflow.
Support Availability and Response Standards
HighProxies support is focused on practical fixes: login issues, wrong proxy configuration, proxy authentication problems, product selection, billing questions and service troubleshooting.
For urgent service issues, include your service name, proxy IP or hostname, authentication method, browser or software name, and a screenshot of the error if available.
Before Contacting Support
A clear ticket gets solved faster. Include the exact issue, the product you use and the steps already tested. Do not send only “proxy not working” — that slows everything down.
Proxy Authentication Issues
If your browser or tool shows a proxy authentication error, check the proxy username and password first. Copy and paste both values from the client area to avoid typos.
IP Authentication Issues
If you use IP authentication, make sure your current public IP address is added correctly in the client area and that your ISP has not changed it.
Software Configuration
When using a tool, browser or script, include the software name, proxy type, port, authentication method and the exact error message.
Self-Service Resources
Many common questions can be solved quickly through the client area, FAQ pages and product guides.
Client Area
Manage services, view invoices, open tickets, check proxy details and update account information.
Open Client AreaTechnical FAQ
Find answers for common proxy, VPN, billing, authentication and configuration questions.
Read FAQSOCKS5 Proxies
Need SOCKS protocol support for specific software? Review our premium SOCKS5 proxy options.
View SOCKS5 ProxiesNot Sure Which Proxy Product You Need?
Choose the product based on your workflow. Private proxies are good for general use, SEO proxies are built for search engine tools, social media proxies are made for account workflows, SOCKS5 proxies are useful when software needs SOCKS support, and dedicated IP solutions are best for stable business identity.
Contact HighProxies FAQ
How do I contact HighProxies support?
The best way is to open a support ticket from the HighProxies client area. This lets the support team verify your account and check the related service faster.
Where should I ask pre-sales questions?
Use the sales department if you need help choosing between private proxies, SEO proxies, SOCKS5 proxies, VPNs, dedicated IPs or bulk proxy plans.
What should I include in a support ticket?
Include your product name, proxy IP or hostname, authentication method, browser or software name, exact error message and screenshots when possible.
Can HighProxies help with business proxy setups?
Yes. HighProxies can help businesses choose suitable proxy, VPN and dedicated IP services for SEO, automation, social media, research and secure browsing workflows.