This policy explains when proxy or VPN purchases may qualify for a refund, which payments are non-refundable, how to test your proxies correctly, and how refund requests must be submitted.
A first-time proxy purchase may qualify for a refund within three days when the stated eligibility conditions are met.
Verify your proxies with a few test requests. Report any issue in a ticket before using them at scale.
VPN purchases are non-refundable except where a refund is required by applicable law.
Cryptocurrency payments are non-refundable because blockchain transactions are irreversible.
HighProxies.com is committed to providing reliable proxy and VPN services. Because digital services are provisioned and made available immediately, refunds are limited to the specific circumstances described in this policy.
Refunds are not granted for dissatisfaction with how a proxy performs on a specific website, and they are not granted for proxies that work as delivered. A refund is considered only when a real technical issue exists that our support team is unable to resolve.
Three-day refund guarantee: first-time proxy purchases may qualify for a refund when all eligibility conditions below are met.
Proxies are delivered ready to use. Before using them at scale, confirm that they work for you:
Important: use of the proxies beyond limited testing, without a technical issue first being reported to support, is treated as production use. The order is then no longer eligible for a refund.
The locations we offer are listed on our Datacenters page. Please confirm that your required location is available before you place an order. Ordering a location that does not match your needs is an ordering mistake and is not eligible for a refund.
If you are unsure whether a location suits your use case, contact support before purchasing.
All VPN purchases are non-refundable, except where a refund is required by applicable law.
Payments made using cryptocurrency are non-refundable under all circumstances because blockchain transactions are irreversible.
Services may renew automatically according to the subscription or payment agreement selected at checkout. Customers are responsible for managing and cancelling their subscriptions through the client area or payment provider.
Important: refunds will not be issued when a subscription was not cancelled before the renewal was processed.
To protect our service and our honest customers, HighProxies treats the following as refund abuse or fraud:
We keep service logs that include the time of each connection, the proxy username, the source IP address and the destination host. We use these logs, together with order and payment records, to verify refund requests and to respond to payment disputes.
Where refund abuse or fraud is identified, HighProxies may deny the refund, cancel the order and terminate the service without refund, suspend or close the account and related accounts, refuse future orders, and provide the relevant evidence to payment providers and, where necessary, to authorities. HighProxies reserves the right to recover any losses caused by fraud.
If an account or service is suspended or terminated for violating the HighProxies Terms of Service, no refund will be issued.
All refund requests must be submitted through the HighProxies client-area ticket system. Requests sent by email or through social media will not be reviewed as refund requests.
The support team will attempt to resolve the issue before a refund is considered. Refund approval remains subject to the eligibility conditions in this policy, verification against our service logs and order records, and review by HighProxies.com. Incomplete or inaccurate information may result in the request being denied.
Submit your refund request: log in to the client area and open a support ticket with the required order and issue details.
Approved refunds are generally processed within seven business days. Refunds are issued only to the original payment method and to the account holder who made the payment. We do not refund to a different payment method or to a third party. Cryptocurrency payments remain non-refundable.
Please contact HighProxies support before opening a chargeback or payment dispute. Opening a chargeback or payment dispute without first contacting support may result in immediate suspension or termination of the related account and services. No refund will be issued for services terminated because of a payment dispute.
If a dispute is opened for a service that was delivered and used, we will respond with the evidence available to us, including order records, delivery confirmation, service logs, the Terms of Service and this Refund Policy.
We may update this policy from time to time. The version in effect on the date of your order applies to that order. The current version is always available on this page.
Log in to the HighProxies client area and open a support ticket. Include the order number, client ID and a clear description of your issue.
