HighProxies guarantees 99.9% monthly uptime for all active proxy and VPN services. This agreement defines what is covered, what is excluded, how service credits are calculated and how to submit a claim.
Guaranteed for all active proxy and VPN assets, calculated on a monthly calendar basis.
5%, 15% or 25% of the monthly service fee when uptime falls below the guarantee.
Submit a support ticket within 7 days of the end of the month.
This Service Level Agreement (SLA) governs the performance standards for all HighProxies.com infrastructure, including dedicated proxy and VPN services. We are committed to providing a high-concurrency, low-latency environment for enterprise digital operations.
HighProxies guarantees a 99.9% monthly uptime for all active proxy and VPN assets. Uptime is defined as the successful availability of our global network nodes and administrative control panels, calculated on a monthly calendar basis.
The following infrastructure components are covered under this guarantee:
The uptime guarantee does not apply to service interruptions resulting from:
In the event that the 99.9% uptime threshold is not met, clients are eligible for account credits based on the following schedule:
| Monthly uptime percentage | Service credit eligibility |
|---|---|
| 99.5% – 99.8% | 5% of Monthly Service Fee |
| 99.0% – 99.4% | 15% of Monthly Service Fee |
| Below 99.0% | 25% of Monthly Service Fee |
Note: credits are applied exclusively to future service cycles and hold no cash value. Total credits are capped at 50% of the monthly fee for the affected service.
To request a performance credit, please follow our formal validation procedure:
This SLA represents the sole remedy for service performance issues. HighProxies shall not be held liable for indirect, incidental, or consequential damages, including loss of data, revenue, or business reputation resulting from network downtime.
HighProxies reserves the right to modify these performance standards. Continued use of the platform constitutes agreement to the current SLA. This agreement applies only to active, paying subscriptions; trial or promotional services are excluded from SLA coverage.
These documents apply together with the Service Level Agreement.
For inquiries about network performance or SLA validation, contact us or open a ticket in the client area.
