Frequently Asked Questions

• PayPal (www.paypal.com)
• Bitcoin(BTC)/BitcoinCash(BCH) via Blockonomics 
• Cryptomus for crypto processing (USDC/USDT/XMR/BCH/BTC/ETC/DOGE)
• Debit/credit cards via PayPal (www.paypal.com)
  
• Bank/card payments via WISE (www.wise.com)
  https://wise.com/pay/business/hprogroupllc

We have number of locations in USA, Canada,United Kingdom,Japan,Australia,France,Netherlands,Italy,Spain,Germany.
If you need a specific location, please submit a ticket to support and we will check whether we have proxies available near that location.
Please check our Datacenters for all locations.

You can ask for a free proxy replacement once/billing month excluding the first billing month.
We only renew your proxies when you request it.

Yes. You can use both IPsec IKEv2 and WireGuard on mobile devices. For IKEv2, you can configure it natively or use the official strongSwan Android app:
https://play.google.com/store/apps/details?id=org.strongswan.android&hl=en.

For WireGuard, install the official WireGuard client or any compatible app from the Play Store:
https://play.google.com/store/search?q=wireguard&c=apps&hl=en.

Both options secure your traffic over mobile data and Wi‑Fi.

You can use our proxies for webmail services such as Gmail, AOL, Hotmail, Yahoo, and similar platforms. There are no specific limits on webmail usage.

However, for anti‑spam and abuse prevention, we block ports 25 and 587 and do not allow SMTP‑based email sending through our proxies.

A datacenter proxy is an IP address hosted in a data center, not tied to a home internet connection. It offers high speed and low latency, making it ideal for tasks like web scraping, SEO tools, ad verification, and accessing geo‑restricted content in the UAE and worldwide.

Compared with residential proxies, datacenter proxies are cheaper and faster, but they are also more easily detected by some websites, especially those with strict anti‑bot systems. They are best used for legitimate, automated tasks where performance and cost‑efficiency matter more than blending in as a “real user.”

We do not currently offer mobile proxies, but they are under active planning and development. Mobile proxies use real mobile‑network IPs (3G/4G/5G) and are especially useful for testing mobile apps, ad campaigns, and services that behave differently on mobile networks.

If you need mobile‑proxy capabilities for your projects in the UAE or other regions, please contact us and we will notify you as soon as they become available.

You can authenticate with our proxies in the following ways:

• Username and password – You receive unique credentials that you can use in your scripts, browsers, or tools.

• IP‑based authentication – If supported on your plan, your proxy access is tied to your server or office IP address, so no extra credentials are needed.

• API‑key style authentication – For programmatic access, you can use an API key to generate, manage, and rotate proxies directly from your own software.

All methods are secure and compatible with standard HTTP/HTTPS and SOCKS5 clients.

You can use up to 100 concurrent connections per proxy IP address. This limit helps maintain stability and performance across our network in the UAE and globally. If you need higher concurrency for large‑scale operations, contact our team to discuss custom plans or cluster setups.

We offer datacenter proxy locations worldwide, including major cities and regions such as the United States, the United Kingdom, Germany, the Netherlands, Italy, France, Australia, Japan and more.

You can view the full list of available countries and cities at:
https://highproxies.com/datacenters

Yes. If you need proxies in a specific country or city that is not currently listed, we can often arrange it as a custom location upon request.

Please use our contact form or support ticket system to specify your target country, expected traffic volume, and use‑case, and we will check availability and pricing for you.

We currently sell dedicated/private/static proxies only. Each proxy IP is assigned to you exclusively and remains fixed for the duration of your subscription, ensuring consistent identity and reliability for your applications.

We do not offer rotating‑IP plans at this time, but you can achieve rotation‑like behavior by purchasing multiple static proxies and cycling between them in your scripts.

You can find our API reference and integration guides at:
https://highproxies.com/highproxies-api-documentation

We provide ready‑to‑use code snippets for common tools and languages, including:

• cURL

• Python

• Node.js

These examples show how to create, manage, and rotate proxies programmatically from your own software or infrastructure.

Our Acceptable Use Policy (AUP) is outlined in our Terms of Service:
https://highproxies.com/terms-of-service

In short, your use of HighProxies services must be legal, responsible, and respectful of third‑party rights. Strictly prohibited activities include:

• Sending spam emails, scraping, or unsolicited marketing campaigns

• Hacking, cyberattacks, DDoS attacks, or port scanning

• Identity theft, fraudulent activities, or unauthorized access to accounts

• Social media botting, mass account creation, or automation that violates platform rules

• Violating the terms of service of any third‑party website or service

• Any illegal actions or abuse that damages our network or reputation

Violations of the AUP can lead to immediate suspension or termination of your account without refund.

We maintain a typical uptime of 99.9% across our proxy network. This means your proxies are available almost all the time, with minimal planned or unplanned downtime.

While we do not offer a formal SLA with financial penalties at this time, we continuously monitor our infrastructure and respond quickly to any issues that may affect service quality in the United States and other regions.

Yes. We actively monitor our proxy network and automatically detect and replace dead or underperforming IPs. This helps ensure that your connections remain stable and that you experience fewer timeouts or connection failures, especially during large‑scale scraping or automation tasks.

Yes. You can fully integrate HighProxies into your own software using our REST‑style API. Key endpoints allow you to:

• Create and delete proxies

• Check usage statistics and bandwidth

• Rotate or refresh IPs (where supported)

• Manage authentication and access rules

Documentation and examples are available at:
https://highproxies.com/how-to-use
https://highproxies.com/highproxies-api-documentation

Yes. Our proxies support HTTP, HTTPS, and SOCKS5 protocols, including full SSL/TLS encryption for secure connections.
This means you can safely route sensitive traffic, such as API calls, logins, and encrypted web browsing, through our network without compromising security.